Customer Support

FAQ's

We understand the last minute things 🙂 If you wish to change or update your order, please contact us by clicking here. We are happy to help.

We have recently updated our coupon codes & have phased out old and invalid ones. If you have ordered from us in the last 6 months please check the thank you card that would have been sent with your order. This card will have your new coupon code for your next order. If you are having issues with a code provided by one of our team members please contact us and we will be happy to update your discount code for you.

Mobile users: Such as iPhone, iPad, Android

When entering your coupon code make sure to tap the “enter” button on the keyboard. Not the “done” button. If you have noticed the discount was not applied please try again using the “enter or return” button. Your discount should show up immediately if entered correctly.

If you haven’t received an conformation email from us, please check your spam folder of the email you used during the checkout process. You can also check your orders my clicking on the orders tab of your account. Click here to go there now.

If you still have not located your order please contact us and we will be happy to help you out.

 

The coupon code area is located at the bottom of the shopping cart area. You will also have the chance to input the coupon code during checkout. Go to your cart – click here

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Shipping

Most orders are shipped within 24-48hrs of receiving during regular business days.
Shipping estimates that are displayed are estimated in transit days only and do not reflect processing times or cut off times. 
For time sensitive packages please use one of our great express options.
UPS Express & Saver – Canada Post Xpresspost & Priority – DHL Worldwide Express (US & International)
*subject to availability in your region  

Shipping Cut Off Times

  • Canada Post (All Services – Canada & International) – 2:00pm MST
  • UPS (All Services – Canada)  – 4:00pm MST
  • UPS Standard & Expedited (Canada-USA & International) – 4:00pm MST
  • UPS Express & Saver – (USA & International) – 12:00pm MST
  • UPS Express & Saver – (Canada) – 4:00pm MST
  • DHL Worldwide Express – (USA & International) – 12:00pm MST

All orders placed after the scheduled cutoff times will be shipped the next business day.

Please Note: There is no shipping on weekends & holidays.

 

Domestic Shipping Policy & International Shipping Policy

Shipment processing time
Most orders are processed within 1-2 business days. Orders are not shipped or delivered on
weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Shipping charges are calculated automatically from our shipping carriers based on weight of your package. Shipping times are only estimates and do not include processing time.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your
tracking number(s). The tracking number will be active within 24 hours.

Once an order has been shipped we are unable to cancel or make changes to the order.

If you require to return the entire order after it has been shipped, it will be subject to our return policy.

Customs, Duties and Taxes

Microblade Canada is not responsible for any customs and taxes applied to your order. All
fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Microblade Canada is not liable for any products damaged or lost during shipping.
If your package is damaged please provide photos of the damaged package so we may start the claim process. We will always work with you on shipping issues & to ensure you get your products in prefect condition.

Returned Packages (Rejected or undeliverable) 

It is the responsibility of the customer to ensure the address is correct when placing the order and also that the address is deliverable.

Returned packages will not be reshipped until the address has been verified & additional shipping charges have been paid. It is the customers responsibility to cover the shipping costs for reshipping rejected packages even if shipping was free on the order.

Returned packages do not qualify for a refund.

Returns or Exchanges

Due to the nature of our sterile products, we only accept returns if the products are defective or damaged.

A valid receipt is required. Returns are accepted within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unopened, unused and in the original packaging.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you we have received your returned item. You will be notified by email of the approval or rejection of your return.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Exchanges:

Due to the nature of our sterile products, we only replace items or exchange if they are defective or damaged. If you need to exchange an item, send us an email to: hello@microbladecanada.com

You will be responsible for return shipping costs. Tracking and insurance is advised. Sorry, shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you will vary.